Occasionally in the business world, I've heard people refer to something called "The Waiter Rule." Simply put, how you treat a waiter or a waitress reveals a lot about your character. It may sound insignificant, but over the years I've certainly found it to be true.
You would be amazed at how poorly some people treat waiters and waitresses. They yell at them if they forget an order or spill a drink. They threaten to have them fired, or even demand to speak to a supervisor. Their actions speak volumes and reveal more about their character than anything they could say or do in the most impressive business meetings or boardrooms.
On the flip side are those who take everything in stride. They treat service people -- waiters, bellmen, security guards, secretaries -- with the same respect they would give the CEO of a huge corporation. Those are the kind of people I respond to because that's the kind of person I am.
How you treat a waiter demonstrates how you would most likely treat your actual employees. It shows the true makeup of your personality and your true disposition. You might be a demanding boss, but it doesn't mean you have to be a demeaning and nasty one.
So think twice the next time you sit down at a table and get ready to order. And don't forget to leave a big tip.
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32 Comments
One thing that shows respect is a nice tip. Even if you feel you were a jerk but are embarassed to apologize, a good tip sometimes makes it understood.
thank you!
Walter
You are absolutely correct. I beleive everyone should be treated the same. Even if it is the janitor in the restroom in my office, I still treat him the same way I would treat another person.
I have a great idea for you next season of The Apprentice, perhaps having celebrities like Paris Hilton, and other stars on the show to see how well they can come up with ideas and marketing campaigns. I would bet that your show would get double the viewers.
I'm so glad you have put this subject matter in your blog.
I am a ten year veteran of Hospitality, and I now treat waiters and waitresses with utterly grand respect, adulation, and calm. When they come to the table, Bug-Eyed' with that Deer In Headlights look, with that ever tight smile forced upon their face, as if they are a mechanical toy, forced to smile… I tell them the following:
Go ahead, and catch up with your other tables. Fill their waters, get their drinks, take their orders, or deliver their food. When you've gotten them all caught up, come on back, and we'll be ready to order.
They can't believe it.
They are stunned, and I'm persistent. I smile, give them support, and reassure them, its really okay, and we're happy to get a table to be served
Tonight when I went to get something for dinner from the basement freezer for my husbands dinner (after an unsuccessful Elk hunt today) I found that our freezer had been off for an estimated 2 weeks, about 6 months worth of meat and our Xmas Turkey's wasted.
Already depressed for other reasons (meat aside)....I couldn't help but wipe the tears from my eyes when I came across this story. Donald....you made someones day, year....life with your kindness.... I'm not religious, an Aussie living in Utah( non LDS!!!!)...I have had a ****ty life but it's people like you...that make me happy. as a human to a human...thank you for your kindness :)
Leenie = http://angelbabiau.deviantart.com/
Hopefully you started this practice recently, either that or waiters rank way above cameramen. Hopefully, this is a recent revelation because the past you sure haven’t practiced what you preach. Oh, and unlike most here, I’ve actually met you…many times.
I'm a videographer with 25+ years experience shooting and work for one of the two MAJOR network entertainment news shows. I've shot many things with you, at events, award shows, your show's announcements, upfronts, at hotel rooms (recently at villa near the restaurant at the BH Hotel) and even on a our tour bus.
Speaking of that bus shoot, you were incredibly rude and condescending toward me, and my abilities as a professional videographer/DP, claiming that I should not be using a wide-angle lens for that particular shoot. You might know about big real estate, but you know absolutely NOTHING about wide-angle lenses and how they can be used and how they can or cannot affect the image they are lensing.
You lambasted me about my poor choice of lenses and that I must not know what I'm doing. It was a display of very poor taste I must say, and I was shocked and taken aback at how surly and rude you were. There were only a few people in the bus, so I must assume this is your true private nature and not your public persona we see here on the blog. Seeing as you would have just walked off the shoot if I'd of said anything, I decided that out of respect to our production I would not dress you down like I should have, but instead stood my ground and did my job professionally.
Oh by the way, I've shot you many time since that encounter (award shows etc.) and have specifically used the wide angle to see if you'd comment. Of course, true to form you were oblivious. Too bad someone in the past made a wrong lens choice and made your big head look even bigger. I'm sorry they did that to you....it's a hard burden to carry, I know.
I look forward to seeing and shooting you in the future....with a wide angle of course :-)
I waited tables to put myself through college, and continued to wait tables part time while teaching in public schools afterwards, and during summers.
Eventually I left teaching and waiting tables and started a linguistics services/translation agency, Baldwin Linguas.
I generally tip between 25 and 30% of my check.
I know how hard waiters work. I know the multi-tasking hustle and superb people skills that the job requires.
I have people working for me now on a freelance basis in Argentina, Brazil, Canada, Chile, and in the US, and I try to treat them the same. I treat my freelance providers with the same respect I afford my clients. I need both of them for my company to grow, and it is growing. I reward great effort and excellent performance with bonuses. I always treat those who work for me with respect. It pays off. People like to work for me and they give me their best efforts because they know I will notice and appreciate them.
People who work for me recommend my company to their colleagues.
I receive dozens of resumes every day from more people who want to work for me.
I get the best from those who work for me, I give the best to my clients.
My company's income has doubled over the past year.
For steller performance (and I'm pretty easy to please), I'll tip 100% or more.
Joanna L. Vahlsing, PMP
www.joannavahlsing.com