The Trump Blog

The Trump Blog

Ideas and Opinions from Donald Trump and TrumpU Faculty.

The Art of Negotiation

Blog Image

Negotiating is an art. There are nuances and finely honed techniques and rules to be aware of. Here are a few of them:

Know what you’re doing. Sounds simple, but I’ve seen a lot of instances where I couldn’t believe how much the other side didn’t know. I immediately knew I could have a grand slam and fast, just based on their apparent lack of preparation. My father used to tell me, “Know everything you can about what you’re doing.” He was absolutely right, and I’m giving you the same advice. Follow it.

Remember, it takes a lot of smarts to play dumb. This is a good way to see how much your negotiating partners don’t know. It’s also a good way to see if they are bulldozing you.

Keep them a bit off balance. What they don’t know won’t hurt you, and that may help you down the line. Knowledge is power, so keep as much of it to yourself as possible.

Trust your instincts. There are a lot of situations that will not be black and white in negotiating, so go with your gut. Combine this with your homework and you’ll be ahead of the game.

Don’t be confined by expectations. There are no exact rules, and sometimes I’ve changed course in the middle of negotiations when something new has occurred to me. Remain flexible and open to new ideas, even when you think you know exactly what you want. This attitude has provided me with opportunities that I would not have thought about before.

Know when to say no. This has become instinct for me by now, but I think we all know when that buzzer goes off inside. Pay attention to that signal.

Be patient. I’ve waited for some deals for decades, and it was worth the wait. But make sure what you’re waiting for is worth it to begin with. 

To speed up negotiations, be indifferent. That way you’ll find out if the other side is eager to proceed.

Remember that in the best negotiations, everyone wins. This is the ideal situation to strive for. You will also be laying the ground work for future business deals with people who know what integrity is.

In summing up, I can say that negotiation is an art. All the arts require discipline, technique, and a dose of imagination to take them beyond the realm of the ordinary. Don’t be an ordinary negotiator when you can be an extraordinary one. Devote time to this art and it can bring you enormous rewards.

Donald J. Trump is Chairman of Trump University.

Permalink |  Email this |  Add to Del.icio.us  Digg it!  Add to reddit  Add Newsvine  Add to Technorati  Add to FURL

14 Comments   Post a comment

[-] Posted by user89187 on 06/20/2007 9:00 AM
What about the charm aspect? Lets's face it either you have it or you don't.

So in light of that know when you should use it, if at all . Under certain circumstances of course as every deal is just a little bit different. And or when you should hold back.

Or use a little bit and not a lot or maybe just a little bit and then add a little bit more or give a lot and then take some back.

And if the deal becomes even bigger and or sweeter then perhaps it all has to do with timing............................ad infinitum and the list can go on and on................................
[-] Posted by member1595667 on 06/20/2007 10:26 AM
Mr Trump:
I was always the first one to read your blog cause I'm in china in different time zone. and I like it so much,you Teach me a lot.I wanna say thank you.

by the way.I will work hard to be your next apprentice .
[-] Posted by member1600131 on 06/20/2007 10:44 AM
Hi Mr. Trump,

We negotiate for everything in life. But negotiation in business is something very much challenging activity for almost all businessmen. You should go through many phases of uncertainties before you really make a deal. Every move is significant.

From the preparation to deal settlement, you struggle with many things. Your negotiation strategy depends on the business nature, context, emotional state of the negotiators, knowledge about the matter of discussion and business domain, positive and negative intuitive waves of negotiation session.

Today, there are more other important things to consider - perception of ethics for both parties, past relationship, culture, use of technology while negotiating and more. something you can not say face-to-face, can be written in email or tell over the phone.

In any situations, if you are well prepared, there are more chances that you will close a deal more comfortably and with dignity, at least not losing your values.

Rajesh Shakya
http://www.rajeshshakya.com
Helping Technopreneurs to excel and lead their life!
[-] Posted by u266082 on 06/20/2007 10:59 AM
I teach junior high kids who have been kicked out of their regular school for various reasons. Many of them love to negotiate. i LOVE THSE TIPS because I can uses them in my classroom. "Everyone wins" is what I want. I looked at this district for several years. I waited to find this opening for a year; it suits me well; I love my students.

So, I love the notion of being patient to find the right property. I am not in a postion to buy property right now. and the house nextdoor to me appears to have gone back to the bank. I also see other properties that have been on the market for a very long time that I think I would like to own. And patience is how I found the lovely home I live in now. And at somepoint I have "big dreams" of owning a custom home attached to our local air strip. I believe it can happen because nearly all of my dreams have come true thus far in life. In the process of being patient, I gained the knowledge I needed and prepared myself for what it takes to land the job when it openned. Similar positioning needs to happen to get the property. I just wish life was longer to see much more to fruition.
[-] Posted by Charles Lau on 06/20/2007 2:38 PM
Oh Mr Trump, you are so good at it.. I have always believe that negotiation is all about getting a win-win situation. It's never about getting yourself dominating and feeling like a king while your opposition is feeling lousy about it but still has to accept it...

I don't understand why my one of my ex-partners is like that. Oh yes, I have came out from that delivery business only last month and I am on my way to build a new business myself... That's because I couldn't stand working with such people myself.. I couldn't really bring myself to separate from them in the beginning, but it comes with a both party agreement... And in that negotiation, he is still trying to win something.. I am feeling so lucky to be leaving him as soon as I can...

Lots of things to learn from you, Mr Trump! :)

Charles
http://www.charleslau.com
[-] Posted by member1500449 on 06/21/2007 10:49 AM
Mr. Trump,

During the negotiation of an advertising contract with one of my tougher clients, I was reminded how important it is STAY ON TRACK.

My client is a well educated criminal lawyer and spends his day in court defending people who require a sharp, focused and powerful negotiator.

My client never looses focus on exactly what he wants to achieve during negotiations. He is solid, focused and will bring the conversation around to the place he wants it to be if he feels the negotiations are not going in the right direction. It's cool to be on the other side of the table with him...because you are required to bring your 'A Game' and nothing short will do.

STAY FOCUSED

It's easy to loose focus on what we really want to achieve out of each deal. With many options like volume, timing, delivery determining the price, the negotiation can often head off in a direction that may not be relevant or serve your purpose.

I suggest that a person follow the rules of Trump Negotiation and have a clear understanding as to what you want to achieve in each specific negotiation. Stay focused on this and don't be afraid to 'dig in' a little if you feel the deal is going in a direction that is not in your best interest.

Our clients teach us many things and with each successful negotiation...we all get a little better!

Mitch Drew
President
BECK Agencies
www.beckbc.com
[-] Posted by DebbieDee on 06/22/2007 11:50 PM
The nine points of Mr.Trump should apply in business and also able apply in life. I like with point 6 "Knowing when to say NO". When we have opportunity to say NO, the more opportunity to say YES. If necessary let our customer to say NO. It might be they are busy and no time to share their focus to our offer. Then we keep follow through to them. Let our customers to think over for our offers, they will come back to you to say YES. And keep nice personality to them. I did the same thing to sales people. Unfortunately, many sales people are getting feel inadequate or feel rejection. Remember, never take personal when someone reject your offer. And follow through to make a deal business. Never give up - it is my way!
[-] Posted by user89187 on 06/23/2007 10:04 PM
That's the fish I was looking for the most viscious shark on the planet!

I've got lots of paper to shred.

ha ha
[-] Posted by user89187 on 06/25/2007 12:30 AM
I vant that job, Job!
[-] Posted by member1551073 on 07/24/2007 10:59 PM
I am sure you have played the game of Monopoly. I learned it, loved it, and use it in the classroom today. I learned early on the make deals on the board that had the potential of being mutually beneficial to both parties. Sometimes I made great deals, sometimes I had to renegotiate.
My point is that a negotiation is a long term relationship. It MUST have an initial outcome with both parties feeling as though they have "won". I almost always agree with what you have to say, and parrot much of it. However, I think you really missed the boat in two places here.
First, you made the relationship the last point when it should be at least second…behind doing your homework so that you "know what you are doing". Second you used the word to "strive" for the ideal situation for everyone to win. That does not work long term. Too many people know too many people and they will talk about the deal with them. If they made a bad deal because they were inept, or they did not do their homework, that is on them. If however, they made a bad deal because you had to "win" and they had to lose the result of future dealing will not be so amicable. Both parties should be able to say that they made a good deal as they walk away. This in no way is meant to make it sound like I encourage deceit or misleading the client. Honest, fair, and mutually beneficial negotiation will have a greater revenue stream over the long run.
You have been doing this for too long to tell me that you do not see the combination of both parties winning as an extremely important part of the negotiation formula. It results in returning clients, goodwill and long term secondary relationships.
[-] Posted by Cheryle on 01/30/2008 5:00 AM
When I was growing up, I played a terrific game called "Cat and Mouse." Sometimes I was the cat, and sometimes the mouse. To me, it didn't matter because I was confident in both roles. When I was the cat, I acted like a cat. I felt larger than my prey, more patient, and because I was well fed, I didn't need the mouse for food. The mouse always ran and tried to hide. It was easy to track the mouse, corner it and win the game because my opponent was predictable. When I was the mouse, I acted like the cat. I stood up, and defended myself rather than run away like a scared "chicken". I made my opponent respect me.
Now, my brothers warn their friends not to mess with me. Their favorite saying is, "Don't mistake kindness for weakness."

Negotiations can be alot of fun! It's how you play the game that usually determines the outcome. When you run across the occasional "cheater", Think Big and Kick Ass!
[-] Posted by Cheryle on 02/06/2008 4:47 AM
Negotiation is a way of life. You don't need a college degree to be good at it. Mothers do it with their children, husbands do it when they see the credit card bills, and many women do it when they want a " miraculous" body skillfully crafted in a doctor's office on their lunch break.
If you are waiting for the perfect opportunity to practice what you know, forget about it!

The best negotiations are the ones that work out in YOUR favor. So make sure you sign a pre-marriage agreement before you need one. Lawyers make a fortune on the money you could have been spending on something you enjoy. I don't know of many negotiations that are as close to the heart and wallet as this one.
[-] Posted by Cheryle on 02/25/2008 4:52 AM
It's time to see if I have what it takes to negotiate with people I have never met before. I have
no real way of finding out if they like sports, shoes, furniture and things I need to sell until
someone makes an offer. I know how much money I want to get for each item. I know I need
to find people who can afford higher prices than my local area can produce. So, patience
is required. Then, I need the skills of a professional in sales. Homework is the most
important function of negotiations, It's time to get busy!
Thank you Mr. Trump for the BEST advice.
Cheryle
[-] Posted by member1781167 on 04/12/2008 2:45 AM
I love it how so many people are offering their advice! There must be so many billionaires with all their years of knowledge and experience on this forum - I'm astounded!
Get the Feed
AddThis Feed Button

Please send me Trump University's weekly e-newsletter Inside Trump Tower and let me know about special offers.


See how you stack up against Donald Trump take our FREE entrepreneurship test.

Blog Roll

Trump's Official Apprentice Blog

Trump U's Marketing Blog

Common Sense Guy

Seth Godin's Blog

How to Change the World

Tom Peters

Pogue's Posts

Beyond Branding

Freakonomics

Marketing Excellence Blog

Clear Blogging

Rajesh Shakya

 

TrumpU Books

Trump Wealth Building 101 Trump University Wealth Building 101 Your First 90 Days on the Path to Prosperity

Trump 101 Trump 101 Author: Donald Trump Publisher: Wiley

Trump Marketing 101 Trump University Marketing 101 How to Use the Most Powerful Ideas in Marketing to Get More Customers

Trump Real Estate 101 Trump University Real Estate 101 Building Wealth with Real Estate Investments

Trump Entrepreneurship 101 Trump University Entrepreneurship 101 How to Turn Your Idea into a Money Machine

Trump Asset Protection 101 Trump University Asset Protection 101 Tax and Legal Strategies of the Rich