Too Many Complaints

Complainers in containers!


That will help.

Faster evolution to create*iners.*

:-*()

Mr. Trump:
Complaining has got some phenomenal pattern. Request you to read my recent article. I have tried to list some of the patterns you have discussed about. I hope you will agree.

http://www.rajeshshakya.com/how-to-balance-your-effort-and-output.htm

Regards
Rajesh Shakya
http://www.rajeshshakya.com
helping technopreneurs to excel and lead their life!

Hello Mr Trump,
about high maintenance customers...hmm the Sprint Nextel announced from 08/08/2006 the4G WIMAX Broadband Initiative worldwide interoperability for microwave access(with Samsung which is the fastest growing global brand, Intel, Motorola..) the safe harbour regarding securities laws included that time the ¨forward looking statements¨¨ as quarterly and annualy reports, 10K, 10S filling form,
no idea what kind of complaints they meet now, but as here f.e., the Telefonica is the main service delivery but the sub-subcontractors till a point give some free frame by complaints between; it happend with big company*s when they did*t deal with the last small subcontractor in the chain face to face or first hand so to say? example: when 1-st contract with Telefonica is expensive they have as service subcontractors ONO for example, so change with ONO at a better price, but if the case of maintenance than the Telefonica ensure it but the time frame between and the costs splitting is something unclear at the moment..
Mr Trump you know at best about spoiled customers but as Mr Ross share in the Secrets of the Deals Trump Style, you calculate long before the both sides so to agree with what you come up with give place to the:Thank you!
..what complaints are? when face to face, a way to heal what affecting somehow directly or not ,as prevent to loose precious trust, but when backed somehow..well let use the open communication term, and about cut...hmm, no soldier let behind in the fair fight! to know mean solutions, the proper ones. any how to abuse your limits somehow someone, well, better prevent it than cure, isn*t? :)
Have a great day!!
Daniela

What a bold approach and article! In my business, I choose who I work with and have often times turned customers and clients away. Why? Because I know the amount of effort it will take to "deal" with them is not worth the profit I might make. In addition, as you say Mr. Trump, some people will never be happy. I'm sure Sprint/Nextel wasn't the only company they were burdening. If we looked into it, I'm sure we would find a pattern. The source is their own internal lack of joy, purpose or accomplishment. Sometimes, it's simply an over-extended sense of self-entitlement. And sometimes, its greed...people will want "freebies" or refunds and expect to get them many times over simply by complaining.

I've watched this in restaurants. People complain about the silliest things with their meals to get a discount, a free drink or a free meal. My rule is if I don't like it, I'll pay for it and order another. Free food reminds me of the days when I lived in my car!

Anyways, it's a never ending battle and Sprint is right to turn them away. If the people would put forth so much energy towards something constructive, they'd create a life they enjoy, get some gratitude and wouldn't waste their life away complaining.

However, this does not give companies the right to not perform as they have agreed to or to produce as promised within their contractual agreements. Customer service is still a major factor in any companies success, but at the end of the day, if you discover there is no way you're going to make them happy in the first place, dump them.

Make it a fantastic day!
Shannon Lavenia
www.ShannonLavenia.com

Dear Mr. Trump, Trump Blog, and Trump Blog Subscribers,

When I grew up in North Texas, Sir, (big 'D' to be specific), we had fairs and carnivals in the summertime out in the suburbs. You had to buy these "ride coupons" to go on the ferris wheel or other death-defying ride, if you will. Now on the back of one of these tickets, sold to you by the "Carn-ies" , as we called them, there was written something to the effect of:

MANAGEMENT RESERVES the RIGHT TO REFUSE
ADMITTANCE to ANYONE

Well, even as kids, we were smart enough to respect this, iffin we wanted to go on the scary rides. People should READ their contacts when they get them instead of being a big head-ache for the rest of us to pay for later on in the longer run of things. Yes Sir, I agree!
I hate to sound mean about it, but the Buyer has some obligations and even a certain amount of responsibility too for their actions and/or inactions! Whether or not this is recognized by all, it still remains a Fact! Like it or not, as History shows, we are all mortals, and as such are eventually held accountable.
Sincerely Yours,
Glen

It's easy to say the world are wrong, and is this what the employees around me are doing. But, Mr. Trump, I'm live in Brazil and the economy here is very instabilish, we have corruption, many poor and the education is very low and the health too... what I must do to "think big" ?
And, like teacher, what have you thought about ALCA (área de livre comércio das americas), it's in englhis: free economic american area.
I'm brazilian studant.

So long.
Arthur Vasconcelos.

I agree with the general reasoning of your post here, but perhaps they need to look at why they are complaining.

Taking care of your staff is of top priority which is why I agree with Sprint Nextel's decision, but the next two criteria are your product/service and the client (of equal importance).

If there are so many complaints, possibly something needs to be fixed, or there needs to be some form of filtering/screening of complaints. An online knowledge base could prove handy here.

I do release clients that prove to be troublesome, but this seems like a mass firing, where something like a "paid support" system could be employed. Nothing shuts the whiners up better than their having to pay to moan.

Just my 2c on the matter.

<a href="http://www.allchorn.com/">Ross Allchorn</a>

Too many complaints turn out to be bad for business. That's probably one of the reasons why many small startup companies are closed in the end. These customers aren't really complaining but it's the number of times they have always been contacting after-service which proves not-profitable because of incapability to handle such customers.

Charles
http://www.charleslau.com

So, if I want out of my cell phone contract, all I have to do is call and complain 40 or 50 times a month? That actually shouldn't be difficult since I easily drop that many calls.

Thanks Mr. Trump for the insight. You may have just saved me the $250 early out fee.

Well, so we must think with thoroughly before make a decision. I believe if we are too many complaints then we seems idiot people! Never expect the perfect and think with appropriately before make a decision!

Yes and those complainants usually buy out the company when the company goes bankrupt trying to please them.

Its the oldest trick in the book, but the most dishonest and dishonorable of all business tactics.

I totally agree. I run a small business -- mail auctions of stamps and stamp related collectibles -- in my spare time after work. I pride myslef on customer service. My clients tell me that I am better at cusromer service than many of competitors. I had one client who asked numerous questions about a few relatively inexpensive lots. Then, he did not even bother to bid. After he did this for the second time, I sent him a "nasty gram" telling him that he was not worth the bother and that no other dealer would bother with his inane requests.

Mr. Trump,

I was a student of your executive, George Ross, whom appeared several times with you on the Apprentice TV show. By the way, I hear you're going to have celebs dropping in on the show now? LOL. Well anyway, as you know, Mr. Ross teaches a class on real estate negotiations. What I've learned from the man, and the same, of which I once heard Don Jr. talk about, was how negotiating is really the business of life. "Always negotiate, don't be afraid to ask for more."

I've taken and used this advice and it does seem to work out in my favor... often when I get at the other side when they least expect it (they almost bend over backwards for me sometimes). Now, Mr. Ross also taught that it is important to "be a nice guy," and this can't be more true I think....even though I've heard you say once, that sometimes you have to fake the other side out by "putting on some bravado," but sometimes this is what does the trick too...

D.L.

True complaints can help us see things we need to change about ourselves or our business. People who complain just to hear the sound of their own whining are not complainers - they're victims. They enjoy being at the mercy of the world and being irresponsible. The best thing anyone can do for them is to set boundaries, say no and let them self-implode or move on to your competitor. The customer is not always right. The bottom line in these cases truly is - the bottom line.

Or maybe a business might want to listen to someone with several complaints? Because, the business might actually be at fault and not the customer. For example, I have been ordering my children's Halloween costumes online for the past decade. I have never had a problem until 2 years ago. I ordered from a widely advertised company (in fact my sister-in-law had sent me a costume from the company previously which was very cute). My children picked out 2 costumes they liked in their sizes and I ordered about 2 months in advance of Halloween which I thought would be in plenty of time. My son's costume arrived in an Adult size not the Teen size which I ordered, and which was stated clearly on the Order slip, and my daughter's was the wrong size as well, but we reordered that as well. They never sent out my son's correct size and they sent out the incorrect size again for my daughter not the 10/12 that we ordered (again clearly stated on the Order slip). At this time it was only 2 or 3 weeks before the holiday and I canceled both costumes and they refunded my order, and I was just out some of the postage and had to scramble to find replacements in the local store. (Happy Ending: They had the exact 10/12 costume my daughter had ordered/wanted for half price in a local store!)

You could think wow this person is just a cranky,complaining customer, but as a business owner I would probably want to refocus on my shipping areas and make sure I was sending out the correct sizes to my customers rather than blaming customers for complaining about receiving incorrect orders.

I agree there are high maitenance and low maitenance people, and they can take up a lot of your time. Still, before I would jump to any conclusion regarding Sprint, I would want to examine if there were any patterns to the complaining, and if the complaints were legitimate. This could indicate faulty equipment, poor customer service, or other as yet undiagnosed situations. For example, every time it rained, our phone did all sorts of really strange things. It rang wrong numbers, static, ringing with nobody there, no dial tone. I complained. Each time, they found our equipment and lines checked out, but guess what? Lightening had hit the lines down the block. It had been repaired with tape. Moisture was getting into the line. Now the problem is fixed. I am not a whiner, but I expect to get what I pay for. I agree you can't please all the people all the time, but it is important to remember that complaints are usually an opportunity to improve.