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I never send emails. If I need to communicate with someone, I ask them to come to my office or I just pick up the phone.

But there are people I know who are always sending emails. They’re always on their computers or their Blackberrys or their iPhones. They send and receive hundreds of messages a day.

Thirty-five million emails are sent daily. White-collar workers spend more than two hours of their paid time each day at a total loss for all employers of 28 billion hours a year and $650 billion dollars! So they waste time and productivity as well as lots of money for employers.

Sure, in many cases business gets done through email but you have to wade through a lot of junk to get through the messages that are actually important.

Try using the phone or actually meeting with someone instead of spending hours and hours on email. Don’t waste your time and your employer’s money.

Donald J. Trump is Chairman of Trump University.

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18 Comments

[-] Posted by Business 2000 Foundation.com on 12/19/2007 1:24 PM
How many people will not return a response by E-mail vs. a phone message? The thought process is more in tuned to a well thought out and short message. Certain people can always review an e-mail document, but not a phone conversation.

We could even text on the cell phone, but what is the point if no-one answers the call and delets them into junk mail. We have a private phone, once we review proposals.. An email takes less than 2 seconds to send anywhere at anytime in the world. Try to catch the right person by phone sometimes is just plain impossible. Restrict or set up a private E-mail address might be sharper to us. We just hate to be interupted by someone that does not undererstand how to communicate in the real world of e-commerce. Some love cell phones...some love E-mail..to us it is a combination of skills.
[-] Posted by E. Rizzo on 12/19/2007 7:01 PM
Mr. Trump, that's awesome! I don't see you as an e-mail kind of guy. The worst is texting...do you think the majority of people will just stop speaking, altogether? Wishful thinking. Wouldn't that be nice if many people would just stop their blithering? If you look at a lot of young kids today, you'll note that they don't know how to verbally communicate very well...they can be standing two feet away from each other and they're texting one another. Oh well, makes the rest of us who do know how to communicate, look that much better. We are turning into China.
[-] Posted by mergatroidal on 12/19/2007 7:41 PM
By any means necessary, just get the job done. Takes grit, sometimes with e-mail to get the job done.

Mr. Trump, how many times have you answered your phone only to hear ( another?) pre-recorded message for car insurance? I'm sort of expecting this e-mail to meet any screeners approval, and access to your presence for the future meeting we will surely someday have.

Say hello to Ivanka for me?
[-] Posted by member1691470 on 12/19/2007 8:53 PM
As an employer, I totally agree with you as I have experience this with ex-employees. I wastes a lot of time, takes the focus off the tasks at hand, and reduces productivity tremendously. Also, "instant messaging" and "my-space" seem to be an epidemic. I encourage other business owners to manage, monitor and control employee's use of the company computer to avoid a variety of problems and keep the employee focused on what he/she is getting paid to do!!!
[-] Posted by Xinyu Wang on 12/20/2007 12:09 AM
Mr. Trump, I totally agree with your idea about reducing sending emails but making phone calls in stead, however, not many people around me think the same thing and I still need to receive/send emails from all my colleagues/friends every single day....

Well, anyway, more to the point of my problem: I'm living in Beijing, China. But the Trump University Web site doesn't have the service for shipping books outside U.S. How can I subscrip your books on web? Looking forward to seeing the reply with some way to resovle the problem. With many thanks!

Xinyu
[-] Posted by Mary Rose on 12/20/2007 5:31 AM
I could not do my job as well without e-mail.
E-mail eliminates phone tag.
E-mail leaves a record of communication that can last forever. If I want to remember the details of a communication five years ago, I just look up that person's name in my archives.
E-mail is the easiest way to send documents- you can get an article from someone 1000 miles away in 5 seconds.
E-mail eliminates interuptions while allowing you to know what is happening.
If you are working on a deadline, you often don't want to be interupted by every little thing, but while you are working, you can see the e-mail come in out of the corner of your eye, see who sent it, and get parts of the first sentence without breaking your train of thought. If it's more important than what you are currently working on, you can shift gears and deal with the incoming issue.
If someone wants to change a project, I require them to send me an e-mail so I have the original work plan and all requested changes in the project directory.
You can set filters to reduce or eliminate junk e-mails.
If someone wants to draw your attention, they can put a flag on the e-mail.
If I want to cover an important issue with someone who is snowed under with e-mail, I'll often write an e-mail, then travel down to their office to tell them I just sent an e-mail. They have the pertinent facts in writing- as well as a personal communication.
Before e-mail there were memos. Now we don't need a mail room to deliver the paper. We don't need filing clerks to file the paper, and we don't need towers of metal bins to keep the paper. All of that has been replaced by a hard drive in a little box under your desk.
E-mail is a paper trail without the paper.
Personally, I don't keep paper copies unless it is something that I will have to produce. If someone gives me a paper copy, I go to the copy machine and have the copy machine e-mail me a pdf. Yes- even copy machines can send e-mails.
Filing is great electronically because you can organize communication in trees- first find the person, then the project, then the issue- then the e-mail.
And once you e-mail someone a copy of something, you can always find it because it is in your 'sent mail' folders.
Personal communication is great and I recommend it. But e-mail is wonderful and my job would be much more difficult without it.
[-] Posted by member1697239 on 12/20/2007 7:31 AM
Mr. Trump:

You are amazing! I think you are very wise and I have taken your advice to heart. Thank you for the heads up! You are my financial hero!

Regards,

Gordon
[-] Posted by Xinyu Wang on 12/20/2007 9:42 PM
Per my last comments bloged yesterday, I went to the bookworm at PCP area in Beijing. They have agreed to help to buy the book from abroad. Cheers! I'm looking forward to reading it:-)
Xinyu
[-] Posted by member1697605 on 12/21/2007 8:20 PM
Mr Trump, I have just finished watching the final re-run of The Apprentice (here in New Zealand)..where you hired Randal. I then decided to enter and try look up on the internet how he was going or if you think you made a good decision..
I read your coment and agree to many txt messages and emails are over riding conversation and I also believe it is more personal and can send a stonger message via phone(but not in all cases) this is where its great to share our own opinion and learn and take on board from others.
thanks

Chris
NZ
P.S although you wont read this and i dont have your phone number, Im glad Im able to share my opinion :)
[-] Posted by member1697671 on 12/22/2007 11:35 AM
I have worked for individuals who share Mr. Trump's aversion to e-mail, and who preferred to call for me to visit them. I can recall vividly the many hundreds of hours spent traveling to their offices, waiting outside their offices as a result of unavoidable schedule changes, and then returning to my own office, sometimes without having ever achieved the intent of the trip. And as often as not, when the meeting DID occur, the upshot was something that could have been accomplished simply and easily in a brief e-mail from my boss. Now THAT is waste.

It might be more convenient for Mr. Trump to do without e-mail, but I'm guessing that he is supported by a legion of staff who could not possibly perform their jobs effectively and keep his enterprises running smoothly, were it not for e-mail and related technologies.

Try getting an important message to six, eight, ten or more people by calling them on the phone. Or worse, by trying to arrange a meeting around their busy and conflicting schedules, just to pass along some snippets of information that could easily have been transmitted via electronic means. We are having this conversation through electronic means inspired by e-mail. Imagine if The Donald had to call us all on the phone to tell us not to use e-mail. Or schedule a meeting in New York.

E-mail and related technologies are huge time SAVERS 9not time WASTERS) for the average knowledge worker.
[-] Posted by member1697782 on 12/23/2007 8:36 AM
E_mail is a good comunication way when the people use it with property. The knowledge get way by many forms. I agree with Mr. Trump when he say people are spending time and money with e_mail but in some moments it is the only way to permform a good and real contact.
[-] Posted by member1517342 on 12/23/2007 8:53 AM
E-mail good or bad? Both---nothing more frustrating than having questions, and bouncing back and forth on e-mail. When I want an answer, I want it now! Not 5 e-mails from now. So, I use the phone and get the answers I want, when I want them. However, e-mails are great for keeping records. To each their own. Some people just don't have the time to wait for answers via. e-mail.
Good day!
farm girl
Yelm, WA
[-] Posted by about to erase it all hope you made a copy on 12/29/2007 6:15 PM
The internet offers a place where people are creating new markets, in yesterdays world we could afford the time to wait for a REAL person to show up and talk to us, or take the time to call someone. I am not a ZILLIONAIRE like Trump, I admit I don't have a pot to****in and my best plan right now is to get married before the end of the year so we can get our business under a tax shelter. However, I do know this, the tool we have in a single e-mail is POWER, and speed. One well composed e-mail can deliver more information to more people in one day than a month worth of phone calls and meetings. The world is moving THAT fast, and anyone who does not keep up, is sure to be left behind, EVEN those who have made it to the TOP.
I am confident that the markets are heading towards filling in those GAPS between inovation and humanity. I agree we have to remember to be human, but it is hard to Trump the power of a well written e-mail, that can be delivered to over 1000 computers in a matter of seconds, it would take hunderds of thousands of dollars to pay for that sort of personal service. On this account, I must disagree with you Mr Trump. Not because I think I know more, or because I am smarter, but because regardless of how you roll the dice, there is no way to beat the speed of the e-mail. It is quick, and it can be as cleaver, and personal as a face to face. With the technology we have today, with cam chat the life we once saw in cartoons is our reality. The movement towards other cultures, via e-mails, is the trend. You just can not meet with Japan, Europe, and Russia in a matter of minutes any better, (or safer). With the violence on the rise, doing buisness via e-mail just seems a sensible option to cut down corporate costs, and keep the jet fuel out of the air, and get more done in one day.
Sure we all want to meet face to face- but it all begins one e-mail at a time....
The more personal, the better, (in my opinion only). But then again, as I said I don't have a pot to****in yet, and I am just now getting my feet grounded in the world of business.
I would like to say that Trump is right on tack in this account, but I think those who follow this lead will be left in the dust in the next 5-10 years as cultures keep trying to merge more and more together in the cyber world.
It is an exciting time in the cyber world, and those who are not a active part of regulating, and deciding what will become of all that has been created from the internet will not be the zillionairs or the future (just my opinion).
PS
I could use a job.... would like to work for you Trump, but we should agree to disagree on this topic.
Tammie Anderson
www.myzija.com/tammie
[-] Posted by Louis Rankine on 01/03/2008 11:34 AM
Dear Mr D. Trump,

America is now in search of a President. The candidates are lame and they always talk about the same things. They don’t really know how to go about being President, just get in that chair first and it’s a whole different story later.

My name is Louis Rankine, you know me. The whole world knows you. I picked you for a reason and now it is here. Many can see the pit America is digging for itself but, only a few know what to do about it.

To be President of America some time ago is now very different. It’s all about trade and a good deal every. This is what a business man would know and not someone rich fool with a smile. I ask you now Mr D. Trump, to run as President. The burden is great. Let me ask you, would you vote for any of the candidates running now because I wouldn’t and I’m not even an American. I hope that I don’t get to say I told you so.

Good Luck. Happy New Year .

Louis Rankine
[-] Posted by about to erase it all hope you made a copy on 01/11/2008 3:33 PM
I get e-mails like THIS almost EVERYDAY, this is the perfect example of the sort of sorted e-mail activity that is really going on in the world. The question I have for you Mr Trump, is would you have someone else deal with a e-mail like this? I am just curious, What should a regular person do with something like this?
Ignore it, report it to the FBI? Mark it as Spam?
Delete it?
It looks like a buisness market, that is looking for a home, a place to land, but I have NO idea what to make of it.

As I said I get so many e-mails LIKE this, and I have concluded that they are seeking information, but is there a gap in a market, a need fo a service as a result of EMAILS like this?
While I understand that you do not conduct business via e-mail, it looks to me like people ARE creating false markets, and there are gaps in markets where services are needed as a result of people doing business VIA e-mail.

CASE in POINT:
Dear Friend,

I represent MFS INC based in Finland and our branch in
U.K. My company markets and exports cotton, cocoa and
other products for world trade. We are searching for
representatives who can help us establish a medium of
getting to our customers in Europe and America as well
as making payments through you as our payment officer.
It is upon this note that we seek your assistance to
stand as our representative in your country.

Note that, as our representative, you will receive 10%
of whatever amount you clear for the company and the
balance will be paid into an account we will avail to
you. Please, to facilitate the conclusion of this
transaction if accepted, do send me promptly by email
the following:

(1) Your Full Names:
(2) Age:
(3) Sex:
(4) Mailing Address:
(5) State and Country:
(6) Telephone:
(7) Email address:

Thank you for your time.

Yours Sincerely

Marit Johansen.
President,
MFS INC.
U.K/Finland.
Tel:+447031930076
[-] Posted by Rachael Sutton #1253595 on 12/15/2008 8:05 PM
I agree to disagree agreeably. Your stance is OK for you, but wouldn't work for me. My clients insist on email because it is a written record. I usually call then follow up with an email - which is a replacement of memos. I also prefer this. If I get a phone call while I am working, I am not always able to write down the information, this makes remembering it more challenging. Since most people have stronger visual memory than verbal memory, you are tapping into two systems which increases the chance they will get it right.

I do understand that I work under the blanket of anonymity, while you are so highly visible and of such celebrity that some people would probably pay very high prices to get ahold of your messages and the information they contained. I can respect that.
[-] Posted by member1900988 on 12/18/2008 1:09 PM
Donald:

I know you don't like e-mails from your writings in your blog, so I don't expect a reply from you, however, I hope whomever you have edit your blog shows you this.

I don't mean to be disrespectful but you comment in the CNN.com article about Bernard Madoff making the comment that some of you fat-cat rich people friends I quote from your reply, "and now they're going to have to go out, literally, and maybe work in a drugstore" what is wrong with working in a drugstore. I did it all through high school and college summers and nights during school so that I could go to college. My father died when I was in high school and it was just my mom and myself. I worked, like a dog many long hours so that we could get by and I could attend school. Two college degrees later, I hung up my drugstore career (and no I did NOT become a pharmacist - I am an Electrical Engineer and an educator) and moved on to my life's career. Working in a drugstore is not bad as you protrayed it, in fact it may teach your fat-cat friends a bit of humility and compassion as they WILL see the other side of life, the people that are ill, sometimes critically deciding whether they should get their prescriptions filled or feed themselves. It's not a pretty sight and should they wind up in that profession, maybe they will see that life isn't all cavier and limo's and that there are some people who are scrimping buy and the fact that they didn't have the millions to invest with that Madoff individual. So please don't disrespect the people that worked themselves to a better point in life. People like you need an additude adjustment and realize that your smug remarks just demonstrate how little you regard the little people. I hope that your friend's do wind up working with us lower-class, might give them a better understanding that greed and slothfulness doesn't pay. I am glad I had the opportunity to work where I did. It taught me compassion for people and the value of a dollar.

I have an idea, why not take some of your astronomical profits that you made today and plow them into something useful like Toy's For Tot's. I read that donations are down drastically and that many children are going to walk away with no Christmas present this year. You have no idea what that is like, however, I can tell you that I know what that is like. I watched my parents scrimp and scrimp because my dad did not have perfect health (he died when he was 43). I had a presentless Christmas one year as, putting food on the table was more important.So instead of shoving the cash in your pocket why not do something good for your fellow man and quit belaboring the fact that a bunch of your rich friend's got scammed big-time because instead of having X dollars, they wanted X+1 dollars and do the RIGHT THING.

Please excuse some of the spelling as math was my thing in college, I barely made it out of my english / spelling classes.

I hope you have a Merry Christmas and a Happy New Year. Again I know that you will never get this and I don't expect a reply however, should I have tugged at just one of your concious strings, my e-mail is r.k.100@hotmail .com

And let me say that I am not a bleeding-heart liberal, just someone who is tired of seeing the rich get richer and the poor get poorer and there isn't a damm thing that can be done to prevent it as the rich just hold on soooooooo tight and just want to get richer, Like my dad used to say, "You can't take it with you' (and he didn't as we didn't have anything, we barely buried him with what we had). There is no justice in the world and to make one more quote, "No good deed goes unpunished".

Take care
[-] Posted by user9130 on 12/28/2008 8:44 PM
E-mails....sigh. My job consists of e-mailing clients ALL day long. Sigh. I do agree that when you need to speak to a colleague, your friends, or your clients you should just pick up the phone. Sometimes e-mails can be misinterpreted which is also dangerous. Something so little can be blown out of proportion and an e-mail war could erupt. It has happened to me before. Talking definitely squashes anything that is outstanding much quicker than writing an e-mail. Plus you can say what you need to and be clear about it. And if they have questions they can ask and you can explain it....But unfortunately when you work with people who don't like to talk things out....you will receive that e-mail. HA!
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