What do you do when you’re on the job and someone insults you - whether it’s your boss or a coworker or even a client? Most people just grin and bear it, even though it can eat them up inside.
It’s no surprise, but a German scientist has proven that people forced to smile and take on-the-job insults suffer long-lasting stress that may harm their health.
In the study of 4,000 people, half were allowed to respond to abuse while the other half had to suck it up. Those people who weren’t allowed to answer back had terrible stress as compared to those workers who were allowed to let their feelings show.
This isn’t brain surgery. If you keep your feelings inside, of course you’re going to be stressed.
But you also have to be smart. You can’t yell at your boss or clients every time you feel insulted. Be as professional as you can at the moment, then take a break when you have a chance and let it out later.
That way you can avoid getting an ulcer as well as losing your job.
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18 Comments
Nevertheless, you have to remember one thing; it is important to separate the case and the person. Even though the job situation is bad and you think your coworker or boss is out of line, does not mean you have to hate the same person when you go home from work.
It is healthy to be angry at someone at work, "and let out some steam" and be friends when the working day is over.
Then you have the other side of it as mention in your article, and you have right. If you keep your feelings inside, you are going to be stressed, no doubt about it.
You shouldn’t tolerate insult from anyone, regardless if you are at work or not.. But choose the word carefully, and do not be afraid of being fired telling you’re boss that he insulted you. After all he is just a normally person and can be as stressed out as you. And it’s not always people realize they have insulted someone either.
However, sometimes it is best just to neglect the situation and the insult.
As the head safety delegate, i try to talk to each and everyone very often and ask them about their job situation. To prevent bad working conditions, we try to do things together after work; like have a bowling evening, go out to eat some pizza or just go out and have some coffee and a talk.
If you know the people you work with, it is easier to have more patience during the working day so situation where people insult you does not happen very often.
To have a healthy and open environment at work gives the company happy and pleased employees.
Thanks to Google, I read more about this study in the London Telegraph. It seems that it was a study using a customer service scenario. People in customer service need to smile even when they would really rather give the customer a piece of their mind. They are one of the unsung heroes in our society- and we all need to remember to be pleasant to customer service- so that their smiles can be real. After all, we wouldn't want to be harmful to their health. They are not the ones responsible for the bad service- their company is- they just have to take the heat for the people responsible.
Saw a joke making the rounds on the Internet supposedly about real replies that UPS flight mechanics make to the pilot's 'gripe sheets' about possible mechanical troubles on the plane. If those are true- then UPS is one company where the mechanics do not hold back on the sarcastic responses to the pilots- and supposedly that is one of the factors that helps keep those planes so failure free.
It is healthier for the company for people to be able to express their true feelings- and much better if the ones who meet the complaints head on can do it with grace but also with humor. Humor is a great safety valve. While smiling when you would rather punch is harmful, laughing has been shown to add years to your life. Laughing is a great way to express anger in a healthy way- it's a great pressure outlet. I laugh loud, long, and hard. People under stress are always telling me how healing my laughter feels- like all is truly well with the world. I hope that is true. I do know that I look young for my age. People in customer service should be encouraged to joke about the realy bad clients in the break room- this could really be a great help.
As for me, I much prefer working in an environment where you can openly and freely express your feelings- it is much less stressful. Companies should encourage managers to allow employees to be honest and open- it cuts down on the health insurance costs and sick time.
One of the points that is important to make is that while smiling when you are angry hurts your health, smiling at other times is a big boost. A smile expresses self-confidence and a positive attitude. When you express those feelings, they become part of all your actions. That is why smiles were a hallmark of the Trump brand for years. While the recent trend is for the Trump Organization representatives to present a stern demeanor, I disagree with that decision. I think that holding back a smile when you honestly feel it, can contribute to loss of positive, self-confident thoughts- you begin to act like your image. Your biggest asset has been and will always be your incredible self-confidence and self-assurance. Bring back the smiles!
As always, your friend,
Mary Rose
Enjoy your family and friends. And please, don't read any surveys on your way to the golf course. It can be bad for your health.
I still love you, but you need to stop reading those negative surveys.
Is it true that people who laugh more live longer?
How could something like this be proven?
As for me, I would rather laugh more, complain less, avoid being around insulting people, and enjoy my life with a feeling of gratitude. Who cares if a survey agrees with me or not?
Prince Dudley
Systems Engineer
http://birdseyesview.blogspot.com
People who find themselves in an abusive work situation need to figure a way out. Abusers don't change and unless you are in a situation to fire the abuser. While it may seem unfair that people get away with insulting behavior, sometimes it just easier to move on down the road and find a better job.
Jessica Bond
http://jessicabond.blogspot.com/search/label/Bullies
You can say that I am a fool. I don't care what people think about me- because if I did- then I would be less of a person. Donald Trump ignores his detractors and goes ahead and does positive things for the world anyway. If everyone else did the same, the world would be the perfect place that I described. Just believe.
Mary Rose
One of my favorite if you quotes is from William Arthur Ward. "If you can imagine it, then you can achieve it. If you can dream it, you can become it."
I do not believe in changing people who do not want to be changed, but I do believe in doing all in my power to inspire people to change and to work for change. That is the biggest reason that I post to this blog. Every time that a child born in what seems a hopeless situation grows into a adult who is a productive member of society, that is a victory. Every time a single person who has no hope, sees a better future for themselves, that is a victory.
I heard at a free Trump University seminar that Donald Trump wants Trump University to create a million billionaires. I would prefer it, if the goal was to create a billion millionaires- then if everyone helped three people along, the world will be a better place. Some people think that this world only has another 50 years before we ruin it and a million species become extinct. I prefer to believe that we all will awaken and change the world.
When I was a child, there was a song that I loved that said, "Every drop of rain, every grain of sand, makes the mighty ocean and the pleasant land. Never let a minute lie upon the shelf for in that little minute, is all of life itself". I need to remember that but hearing that song in my head inspires me. Every person counts.
Donald Trump is a positive voice in the universe- he tells everyone who will listen to think big- to follow your dreams- to become the person that you were meant to become.
We can't change other people, only ourselves- but when you have faith in yourself and encourage others to have faith in themselves and in each other- that changes the world one grain of sand at a time.
I just found this quote from Henry David Thoreau- "Go confidently in the direction of your dreams. Live the life that you have imagined." And to quote Churchill and echoed by Donald John Trump- "Never, never, never, ever give up!"
I live my life for the purpose of eliminating misery and human suffering. I am kind to animals and respect the Earth we live on. If someone needs a helping hand , I help if I am able to. I refer people I am unable to help at the moment to people who have the knowledge and experience that will, if at all possible. I donate time, money and prayers to many organizations who help people I never met.
But I am human. I suffer, grieve, laugh, play, work on projects I enjoy, and always pray for a healthy, peaceful, happy way of life for ALL human beings. I yell when I am frustrated or angry, I hang up the telephone on some people who upset me, and walk away from troublemakers. I am not perfect and I know that no other living person is either, including the Pope. Some people have an abundance of good qualities that others admire, but as long as people can THINK, their thoughts are not always perfect. Be the BEST you can Be, and hope that others will do the same.
You may be just a drop in the ocean- but if all the drops are working together- anything is possible.
How about you?
Should I meet a snapping turtle on my way to the beach,
I won't try to figure out why he is called a snapping turtle.
I'll just get out of the way, and make sure he doesn't bite ME.
Unkind people are like a snapping turtle. You never know if
they will harm you unless you have been bitten.
The best thing to do is get out of their path, and continue having a sunshine day.
Have a "smiling" weekend everybody!
It can't make your health any worse than it already is,
but it might make you feel better.
SMILE ONLY WHEN U MEAN IT.
I WAS ALWAYS TAUGHT THAT FEELING AND ACTIONS GO TOGETHER OR ELSE I MIGHT HAVE A PSYCHOLOGICAL PROBLEM OR JUST MIGHT BE CRAZY LOL HMMMMMMMPPPHHH ... AND I'M SMILING RIGHT NOW :)
Smile and be Happy!
Brightest Blessings,
Sabrina Oxford
But I can say that I should have sought out this website long before I allowed my employment of seven years to end with M* here in Lakeland, FL.
How does the saying go..., "If I could go back in time knowing what I know now, I'd do so many things different", resonates in my mind almost daily. As well as that other saying,... "Hind site is 20/20", which I'm sure rings true for quite a few people at some time in their lives.
To look at your topic from another point of view, I allowed my "smiling under pressure" to take the form of "jumping on the complaining bandwagon" when it came to handling unfair or what I thought were unwise practices in the workplace. I allowed myself to be taken down what could at best be compared to a whitewater rapid of moaning and groaning about management and office politics instead of offering up ideas and solutions that could possibly improve certain situations. Although I must admit that often times management was under just as much pressure as their subordinates; their hands were tied.
So to walk around the office with the smiling facade in order to placate a powder keg of misdirected anger and not stir the dust was often times the lay of the land. What I should have done and what I would recommend to anyone in the same situation is to concentrate more on the bigger picture; getting the job done. Not to preach; but work as if you're working for the Lord. If you knew He was looking over your shoulder on occasion; would you do what you usually do? would you say what you usually say? Or would you find ways to make the overall working environment better for everyone, to the best of your ability without neglecting your own responsibilities and duties.
Someday I'd love to be debt free, financially stable and run a personal business (...yes, I have ideas that deal with the problem of unnecessary welfare recipients and tie in the barter system). This would enable me to have others working alongside me where we'd make a positive difference not only in the economy but also a positive difference in the lives of others. And I truly believe that to "pay-it-forward" so to speak is a way to make those positive differences and changes. I'm actually in a situation right now where I could use a helping hand and not a hand-out so I can perhaps realize my own potential and then go on to help someone else in my same situation.
Bottom line, if more people could do what truly makes them happy, perhaps then there'd be more heartfelt and true smiling in the workplace and our health would improve.
Now as a retiree and back in civilian life, I still use the tactic. Employers should realize that it's not wise to tick off their front line workers, and the front line workers who are insulted or slighted should never keep painful or hurtful remarks inside, where they do more harm than good.
I smile when things are going well and I have good people around me, but when someone insults me or a friend, I'll bear my fangs to give the offending party a warning. That's my version of sensitivity training.