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Are Good Manners Out of Style?

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Blog ImageThe recent spates with Joe Wilson, Serena Williams and Kanye West left some people wondering if America lost its civility. If you enjoy pop culture or politics it may seem that way.

How much effort does it take to treat other people the same way you want them to treat you? I've actually asked people about this.  Surprisingly, many think that being nice:

  • Breaks the flow of the conversation
  • Feels artificial
  • Produces self-consciousness or embarrassment

Some people are friendly and polite with their buddies, family, colleagues and co-workers. But when it comes to people that they do not know, like baristas, store clerks and servers, they remain dispassionate, neither mean nor nice. 

I was especially surprised by how many people told me that they lower their heads to avoid saying hi when passing others on the sidewalk.

But I'm an optimist. I still believe most people remember and follow the rules of etiquette. No, I don't think you should recreate the formal graces of a Jane Austen novel, but I hope you have the words hello, please and thank you at the ready.

Will you try an experiment with me?

The next time you go into a coffee shop or fast food restaurant - the drive-thru is perfect for this - I want you to be sticky sweet nice when you order, pay and receive your food. Notice how your server reacts. Do they smile? 

If your server does not react or does not look at you as if you belong in an asylum, take it up a notch. Next time, be even nicer. Ask how their day is going. Act interested. Keep doing this, being nicer and nicer, until you get odd looks. I do this, and you know what? I have to be insanely nice and interested before I outstretch peoples' appreciation. 

The powerful effects of a please or a thank you never cease to amaze me. These words create happiness like the Hoover Dam generates electricity. If you can make people like you just by being nice and taking an interest in their welfare, do you think this might help you in situations like business negotiations?Blog Image

 


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Thomas M. Schmitz (@TM_Schmitz) is an Internet Marketing consultant with Portent Interactive, a digital agency specializing in Social Media Marketing, Organic SEO and Paid Internet Search for Fortune 1,000 size businesses. A seasoned communications director, Tom's involvement in Internet marketing and online communities spans the history of Web to the BBS and premium dial-up service era when he served as news editor of the Apple 2 computer forums on GEnie.

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9 Comments

[-] Posted by member11017577 on 09/21/2009 9:49 AM
I agree with this post!
[-] Posted by Alf J. Lundgren on 09/21/2009 10:41 AM
Beeing nor mean or nice would be the attitude of a loser/nobody.

Beeing mean, well, then you're most likely a bad person while also beeing a loser/nobody.

Beeing positive to other people you meet is like believing in beeing good.

Don't stop believing.


Or, we could all just stand quiet in corners and be completely careless about other beeings, that way there wouldn't be much embarrassment would it. But it also wouldn't be anyting else. Imagine if everybody would stare down in the pavement, what kind of world would that be? One that I certainly wouldn't want to be part of.
[-] Posted by user28112 on 09/21/2009 2:05 PM
Shalom Thomas: I am enthusiastic that you and yours have a Happy New Year and Happy High Holy Days (Rosh Hashanah and Yom Kippur).

Saturday September 12, I attended Havdallah and S’lichot services. Every time I go to the Temples I attend I have a "love feast" with everyone. The most beautiful people, inside and out, are there. I love it. Last Friday (Sept. 18), I attended a Rosh Hashanah buffet at a social club I am a member in. Good people, good food, good dancing. I have not converted to Judaism, nor am I a Christian or a Muslim. I am a child of God. I like to go places and be around intelligent, progressive and friendly people.

If you have read any of my comments to "The Donald," you will know that I earnestly feel that Judaism and Christianity are causing a great deal of trouble in this world. But I do not have a dislike for the people practicing those religions. Thomas, Our righteous aim is at the Bible scholars who have corrupted God’s words and taught and teach it to the people. Interestingly enough I like and learn from the rabbis at the Temples I attend, even though we may have to have genuine and public debate. My views are known, but not in a harsh, intrusive way. Very, very extremely low key and mostly silent to non-existent and respectful even though I write boldly on Trump‘s blog. It is all about loving my neighbor as I love myself (Lev. 19:18). And I love me very much, therefore I love others. I am a lover. I could not give what I do not have for myself.

Thomas, good manners have not gone out of style. But some people lose control momentarily as with Serena. Some people act obnoxious for publicity. Some people lose their minds at times and pick on people, like Kanye West did, and some people are controlled by a dumb "herd mentality" at times like Joe Wilson. The disrespectful town hall meetings have quite a bit of fear involved. I do not think it is blatant racism. There is some manipulation of the crowds going on.

Our mission is to make people happy or at least feel better. When We see a name tag, We always call the person by their name, whether its in a store or at a conference. We compliment people and truly care about their situations. We are curious. We are not afraid to be the first one to speak on an elevator or in a line. My best uniform is my smile, even in my gym clothes. But when I put my suits, ties and shoes with my smile, watch out!

Sincerely, your friend and "Revolutionary Entrepreneur"
Nimrod (Gen. 9:25; 10:8-10)

Nimrod Erech M. Christ Nimrod, Ph.D.
[-] Posted by Rachael Sutton #1253595 on 09/21/2009 4:08 PM
I heard a quote once, and forgive me for not recalling the originator, but in essence it said "If you are going to compete, compete with kindness" Being pleasant is certainly better on your health and everyone's around you too, but bullies often mistake niceness as a sign of weakness. Most reasonable people appreciate a kind word and an attitude of gratitude. Thank you Mr. Schmitz for doing your part to encourage everyone to spread a little sunshine.
[-] Posted by member1982261 on 09/21/2009 4:36 PM
I'm an optimist and I actually try to be nice with the people I interact with. Some people like, it some don't care, but I keep doing it, because it makes me feel better.


John,
http://www.canadabanks.net/default.aspx?article=Refinancing
[-] Posted by Asimo2009 on 09/22/2009 7:48 AM
I remain neutral and polite in the beginning and gain as much information about the people I'm dealing with then decide whether to approach them and how to approach them. The main aim is to get the job done professionally in a win-win situation that all parties agree with the proposal and feeling pleasant about the outcome.

I think honourable people deserve to be honoured, but some people you give them a face they don't want face, they think bullying people is the only way to win or their little degraded plan is somehow clever. In this kind of cases, do what they do to you, reveal their bad ugly selves and shred them into pieces(in a professional and civial way). Show them there are consequeces of their pathetic behaviours and who's the real daddy.
[-] Posted by member11011186 on 09/23/2009 4:02 PM
I think that is something that should be taken into account when you want to be a successful business person!
[-] Posted by member1917571 on 09/25/2009 1:58 PM
A previous job (emphasis on previous) was considered very public orientated and we were coached to be friendly and hospitable ... I was in a Jane Austen novel! Strangely enough, I think I made more 'pocket enemies' than if I was more businesslike, and kept some distance. Can you be too nice? At the time there were huge lay offs of long time employees that were closer to retirement etc. In other words, the atmosphere was very oppressed and desperate and my company was an interloper. After only 4 weeks on the job I was terminated and treated very badly. When it comes to business, keep it at a nice level and watch your back.
[-] Posted by member11014259 on 10/03/2009 1:21 PM
Dear Thomas,

I like your post very much.

What a nice reminder that courtesy and a smile costs nothing and yet they enhance everything, even if on a subconscious level upon those who don't reciprocate.

I get strange looks all the time. I get the feeling some people think that you either want something from them or that perhaps you are 'not all there.' I wish they knew that it was a genuine acknowledgement from one human to another, something that is lacking very much in this day and age.

Thanks again for this wonderful reminder.

Christine
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