1. Dress professionally. First impressions matter and will set the tone for your relationship with the tenant.
2. Allow pets. Many property management companies will no longer permit pets. Being pet-friendly can set you apart and attract more potential tenants to you.
3. Be organized and have procedures in place. If you are disorganized, it will make the tenants think you don't care. Have checklists and paperwork in order.
4. Show that you care for the property and the tenants will care too. Even if it's outdated in areas, a clean property can overcome many objections. Wash the windows, manicure the yard..show some pride of ownership.
5. Offer a discount for a multi-year lease and/or for payroll/bank draft setup.
6. Let them know that you will be accessing the property every other month for a maintenance checkup. Ask the tenants to put any non-emergency maintenance items on a list on the refrigerator so you can address them on your visit.
7. Send them birthday cards. Yes, it is a business transaction; however, showing you care can go a long way.
8. Include a washer and dryer.
9. If due to economic conditions, you need to offer a free month of rent...NEVER offer the first month free. You are inviting deadbeats to live in your property for free for 30 days. Instead, offer the free month after 6 months or over the holidays.
10. Be present. Be available. Lack of communication can quickly break down the tenant/landlord relationship. Respond to their questions and concerns promptly.
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Bill Gassett,
http://www.sellmyhomeinmetrowestma.com/HOME_SEARCH/page_1931190.html