Frequently Asked Questions

What is Trump University?
Can I earn a degree or college credits by taking courses from Trump University?
Why might I consider e-learning?
What is “Learning by Doing” and what is the advantage of this method?
How are the professors chosen for your courses?
What kind of computer and software do I need to participate in your online classes?
What will the workload be like for the courses?

Privacy and Security

What is your privacy policy?
How do you protect my personal information?
How do you protect my billing information?
How do you use cookies?
Consent to Transfer
Your Acceptance of these Terms

Signing Up for Trump University Shopping Cart
Does Trump University accept international orders ?
How do I register?
What payment methods do you accept?

Returns
Please explain your 100 percent satisfaction guarantee and refund policy?
If I want a refund, what should I do?
How do I return merchandise?

How do I log in and run a Trump University course?
How are Trump University courses scheduled?
Do Trump University courses have exams?
Can I take the course on a 56K dial-up modem?

What is Trump University?

Trump University is an online education company that delivers world-class business curriculum to a broad range of customers, including small business owners, professionals, and employees of business organizations. Trump University offers a practical curriculum whose guiding principle is learning by doing, and blends the best elements of a traditional business education with the most critical real-world training. In addition to its innovative curriculum, Trump University is distinguished by the interactive learning experiences it provides through innovative content delivery.

 

Trump University was founded on the principle that the key to success in today’s business environment is knowledge. However you define success—whether it’s advancing in your career, starting a profitable business, or creating wealth through investment—the need to take charge of one’s own education has never been more critical. Trump University offers courses and programs in a wide range of subjects—marketing, real estate, entrepreneurship, and more—that will help you meet your goals.

 

The faculty of Trump University includes experts from some of the world’s top educational institutions, such as Columbia University and Dartmouth College. Our faculty also includes senior executives from Fortune 500 companies and leaders from the entrepreneurial world. And of course, we have distilled and incorporated the insights, experience, and practical know-how of Donald Trump himself.

 

Can I earn college credits or a degree by taking courses from Trump University?
Trump University does not offer credits or degrees.

 

Why might I consider e-learning?

E-learning will enable you to enhance your skills even if you can’t travel to an offsite training facility or if you have a hectic work schedule. It also provides an economical way to grow professionally—to practice lifelong learning—since e-learning is usually less expensive than off-site training, including travel costs.

 

What is “Learning by Doing” and what is the advantage of this method?

Learning by doing is exactly what it sounds like: an active, practical method of education that uses simulations, role-playing, and hands-on problem-solving. Trump University has based all of its courses on this method because it is a better way to learn. You remember what you experience much better than what you are told (as in a lecture course), and you can actually apply it in the real world. The best way to learn about real estate, for example, is to do real estate. You will emerge from our courses with a level of understanding that would not be possible had you merely read text and taken multiple-choice tests. Trump University has adopted the learning by doing method in order to provide the best and deepest learning possible.

 

How are the professors chosen for Trump University courses?
Only professors who have an extensive amount of industry experience are considered for the Trump University faculty. In keeping with the "learning by doing" format of these courses, we select only the candidates that combine a proven track record of real-world success with leading academic credentials.

 

What kind of computer and software do I need to participate in online classes?

• Platform: PC (Windows XP, NT, 2000, 98), or Mac (OS X or later).
• Browser: IE 5.5, 6.0, Safari 1.2 or higher, Firefox 1.0, Netscape 7.2.
• Display: 800x600 minimum, 1024x768 preferred, with 32-bit color depth (millions of colors).
• Connection: 56K modem minimum, broadband preferred (cable modem, DSL, or LAN).
• Plug-ins: Macromedia Flash 7.0 or later, Acrobat Reader 5 or later.
• Audio: Speakers.
• Settings: Browser must have cookies and JavaScript enabled; machine must have audio enabled.
• Software Applications: some courses require Microsoft Word 2000, 2002, or 2003; some courses require Microsoft Excel 2000, 2002, or 2003.

 

What will the workload be like for courses?
Trump University courses, designed according to the Learning by Doing methodology, provide an in-depth learning experience. Each course is structured around assignments that must be completed. The assignments take many forms, but they always require your active participation. In addition to the assignments, there are sections containing additional resources and other areas in the course where you can enhance your skills and knowledge.

Courses within the Real Estate Investor Training Program (http://www.trumpuniversity.com/programs/rem/index.cfm) offer opportunities to give and receive feedback.

The time needed to devote to each course will vary depending on how much time you are willing to fully engage with every aspect of the course. The average range of time required to complete a course is six to twelve hours of online work.

 

What is your privacy policy?

Protecting your privacy and your information is a top priority. We have taken careful measures to secure any information that you provide. Additionally, we exercise great care in providing safe transmission of your information from your PC to our servers (unless sent by a means outside of our control, such as e-mail).

 

Please read this policy carefully. We may need to change this policy from time to time in order to address new issues and reflect changes on our sites. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly.

 

If you have any questions or concerns about our privacy policy, please send an e-mail to: info@trumpuniversity.com.

 

How do you protect my personal information?

We may request personal identification information from you (such as your name, street address, telephone number, credit card number, e-mail address, and/or any other identifier that permits the physical or online contacting of you) in connection with your use of, or participation in, membership registration, surveys, forums, subscription registrations, chats, bulletin boards, discussion groups, or additional information (including via email to us), and in connection with other activities, services or resources we make available on any of our sites. In all of these cases, we will collect personal identification information from you only if you voluntarily submit such information to us. Except as otherwise indicated in this policy, we will never intentionally disclose any personal identification information about you as an individual user to any third party without having received your permission.

If you do provide us with personal information for any of these activities, we may use it to conduct the activity. We may also use cookie technology (discussed in detail below) to improve your experience of these activities, including to remember your preferences, customize the content and advertisements that you see or authenticate your access to your personal information. In addition, in the event your personally identifiable information is requested as part of our surveys or polls, such personally identifiable information may be added to your registration information).

If you give us your permission, we may also use personal identification information for internal or external marketing and promotional purposes. On occasion, for example, we may send you e-mails to introduce a product or service that we think might be of interest to you. For us to obtain your permission to send you this information, we will give you an opportunity to "opt-in" at the time our request for your personal information is made.

We will release specific information about you or your account to comply with any valid legal inquiry or process such as a search warrant, subpoena, statute, or court order. We will also release specific information in special cases, such as if there is an attempted breach of the security of the Sites, or a physical or property threat to you or others. We may also transfer user information, including personally identifiable information, in connection with a corporate merger, consolidation, the sale of related assets or corporate division or other fundamental corporate change.

Further, the information you enter when making a purchase will be shared with payment processors, financial gateways, and your credit card company to authorize credit card payments. Such information may also be shared with necessary third parties solely for the purpose or carrying out the transactions.

Please note that if you give out personal information online—for example, on one of our public forums such as a message board or chat room, folder, chat IM feature—that information can be collected and used by third parties. Although we strive to protect our users' privacy, we cannot guarantee the security of information you post in these forums. You disclose such information at your own risk.

You are responsible for maintaining the confidentiality of your information and password. You shall be responsible for all uses of your registration, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your registration or password.

 

How do you protect my billing information?

When you order from us online, we protect your information by using Secure Sockets Layer (SSL) protocol. We are secured by GeoTrust, a leading provider of SSL encryption keys. SSL encryption electronically masks any information you send us. With this state-of-the-art system, you can enter your credit card number and delivery and billing information safely. The encryption process protects the information by scrambling it before it is sent to us. You can verify our compliance at any time by clicking on the GeoTrust logo located on our Shopping Cart page.

 

How do you use cookies?

We collect non-personal identification information through the use of cookies. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. We never sell or distribute cookie-based information. When you first visit www.trumpuniversity.com, we send a cookie to your machine to uniquely identify your browser.  This allows us to identify your session across page requests, which we do to make your visit more effective.  You may access the site without having cookies enabled, but cookies are required to log in.  In addition, we may set other cookies to help us analyze site traffic; these cookies help us improve the site, and contain no personal user information.

 

Consent to Transfer

The Sites are operated in the United States. If you are located in the European Union or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using our Web Site, participating in any of our services and/or providing us with your information, you consent to this transfer.

 

Your Acceptance of these Terms

By using this Site, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use this site. Your continued use of this site following the posting of changes to these terms will mean that you accept those changes.

 

Does Trump University accept international orders ?

Yes, however orders from outside the United States are limited to courses and assessments (both of which are exclusively online).

 

How do I register?

Before making any purchases from Trump University, you need to register. Click Join on the home page and complete the registration information; you'll then be able to access member resources, including the Trump University store.

 

What payment methods do you accept?

Credit cards: Visa, Mastercard, American Express, Discover.

 

Please explain your 100 percent satisfaction guarantee and refund policy?

Courses

• If for whatever reason you are not satisfied with your learning experience, we will give you with a 100% refund within 30 days of the start of the course.

Shipped Products

• We offer a full 30-day 100% satisfaction guarantee from the date your order is received. In the unlikely event you are less than satisfied with your order, simply return the unmarked and undamaged product to us, and we will refund your full purchase price, less shipping and handling once received.

 

If I want a refund, what should I do?

Contact us by phone at: 1-877-508-7867 x 100.

 

How do I return merchandise?

Returned merchandise should be shipped to the following address:

Trump University

c/o Global Duplication & Fulfillment

15735 N. 83rd Way

Scottsdale , AZ 85260

 

How do I log in and run a Trump University course?

• Before making a purchase, you need to register as a Trump University member. If you are not a member yet, you can register here: https://www.trumpuniversity.com/join/index.cfm.
• After you have purchased a course, go to the “MyTrumpU” page. This will bring you to the login page, where you will need to enter your member email address and password.
• On the MyTrumpU page, you will see the title of your course. The title is a link. Click it to launch your course
• Once the course opens, you will see a "Getting Started" link in the upper left part of the screen. Click "Getting Started" to learn everything you will need to know about your course. "Getting Started" includes links to other sources of information as well.

 

How are Trump University courses scheduled?

To accommodate your schedule, courses are self-paced. After you have purchased your course, you may start taking it immediately, and you will have as much time as you need to complete it.

 

Do Trump University courses have exams?

No, there are no exams.

 

Can I take the course on a 56K dial-up modem?

To accommodate all users taking this course, recorded expert commentary is available in two modes: audio (56K modem), and video. The video mode is for broadband users only. If you are using a dial-up connection, you must take the course in the audio mode. All other components and functionality of the course are identical in both modes.